Privacy Policy
Last updated:
This Policy explains how we process personal data when you use :site and DagimShop services.
1. Scope
This Policy applies to the website, bot, contact forms and related online services.
2. Data we collect
We collect data directly from you, automatically from your device, and via integrated services.
- Profile: name, phone, email, address, language, city.
- Orders: items, delivery/payment methods, comments, order history.
- Technical: IP address, cookies, browser headers, device parameters, pages and events.
- Messages: contact form, messengers/bot (incl. chat ID).
3. Purposes
We use data only for lawful purposes:
- order processing and customer support;
- notifications about order status and deliveries;
- site improvement, abuse and fraud prevention;
- marketing messages with your consent (you can unsubscribe anytime);
- legal obligations (accounting, tax, compliance).
4. Cookies
Cookies are used for login, preferences (language/cart) and analytics. You can limit cookies in your browser; some features may not work properly.
5. Analytics
We may use web analytics tools (e.g., Google Analytics/Matomo) for aggregated statistics and service improvement.
6. Payments
Payment data are processed by payment providers. We do not store card details on our servers. See also the Terms of Use.
7. reCAPTCHA
We may use Google reCAPTCHA v3 to protect forms from spam.
8. Sharing with third parties
We may share data with payment processors, delivery partners, and IT contractors (hosting, analytics, email) where necessary to operate the service. We do not sell personal data.
Messages sent via the WhatsApp bot (+972 54-874-8748) may be used by OpenAI to analyze and improve its models and services. We do not share names, phone numbers, or orders — only message text when required for chatbot functionality.
9. Retention
We retain data as long as needed for the purposes: orders per accounting/tax rules; communications up to 24 months; technical logs usually up to 12 months.
10. Security
We apply technical and organizational safeguards (HTTPS, access control, monitoring). Absolute security cannot be guaranteed.
11. Your rights
Your rights (as permitted by law):
- access to your data and a copy;
- rectification of inaccurate data;
- erasure where no legal basis remains;
- restriction or objection to processing;
- withdraw consent and unsubscribe.
To exercise your rights, contact us via the contact form or email: support@dagim.shop.
12. Children
The service is not intended for minors without guardian consent. We do not knowingly collect children’s data.
13. Changes
We may update this Policy. The current version is posted on this page and applies from publication.
14. Contact
Questions about this Policy: via the contact form or email: support@dagim.shop.