Frequently Asked Questions

To place an order, sign up or log in using Google, WhatsApp, or @DagimShop_Bot. Then go to the catalog, add items to your cart, and complete the checkout. You’ll receive updates at every step — confirmation, payment, and delivery.

You can track your order status in your account under My Orders. Status updates are sent automatically.

If your order hasn’t been packed and you haven’t received a payment request yet, you can still edit it in your account under My Orders.

The list of cities with delivery zones and schedules is available on the delivery page (click the map markers).

Delivery times depend on your city. Full details are on the delivery page.

Pickup is available from our facility in Rishon LeZion by prior arrangement.

You can pay by credit card on the site or by phone, Bit, bank transfer, or cash on delivery. Once your order is confirmed, you’ll receive a message with payment options.

Yes, we issue a receipt or invoice. For business documents, please include your company details in the order comments. After payment, you can download the receipt from your account.

Store products at +0…+4 °C. Once opened, consume within 48 hours. Freezing is allowed for some items (check the label).

Main ingredients: fish and salt; sometimes spices. Allergen: fish. More details and kosher certification are available on the Kashrut page.

Return and exchange policies are explained on the Returns Policy page.

Send a request via the Partners page. Once approved, you’ll get access to the Wholesale Prices section and can place bulk orders.

Go to the Registration page, fill in your details, and confirm your email or phone number.

Need help? Reach out via the Contact Form — we usually reply the same day.